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Missed Calls Report

The Missed Calls Report highlights numbers that are receiving a high number of unanswered or busy calls. Use it to spot service quality issues and help customers who may be missing business.

When to Use This Report

Section titled “When to Use This Report”
  • Find numbers with high missed call counts
  • Identify patterns of busy or unanswered calls
  • Check service quality after a carrier change or network issue
  • Proactively alert customers about missed calls

Filters

Section titled “Filters”

For general guidance on running reports and using filters, see Using Reports.

Call Details

Section titled “Call Details”
  • Call Date On or After / Before:filter by when calls were made
  • Wholesale Billing Period:filter by billing period
  • Carrier (CDR):filter by carrier from the call data

Missed Call Classification

Section titled “Missed Call Classification”
  • Carrier Status:filter by call outcome:
    • Answered:calls that connected
    • Busy:calls that received a busy signal
    • Unanswered:calls that rang but were not answered
    • Unknown:calls with no carrier status recorded
  • Max Duration (seconds):only include calls shorter than this duration. Short unanswered calls often indicate genuine missed calls.
  • No Termination:only include calls with no termination number recorded
  • No B Leg:only include calls with no B leg (no onward connection)

Limit

Section titled “Limit”
  • Minimum Missed Calls:only show numbers with at least this many missed calls. Set a threshold to focus on numbers with a real problem.

Customer and Number Details

Section titled “Customer and Number Details”

Filter by customer and number properties. See Using Reports for details.

Output Types

Section titled “Output Types”
  • On Screen:standard tabular view showing missed call counts per number
  • CSV Output:full data export for spreadsheet analysis
  • Print:print-friendly layout

Tips

Section titled “Tips”
  • Set Carrier Status to Unanswered and Max Duration to a low value (e.g. 5 seconds) to focus on genuine missed calls rather than voicemail pickups.
  • Use the Minimum Missed Calls threshold to filter out numbers with only one or two missed calls and focus on real problems.
  • Run this report weekly and contact customers whose numbers show a pattern of missed calls.

Want to help your customers catch every call? explore SAFE Billing Platform's call quality reporting