Payments Report
The Payments Report lists payments received from customers. Use it for payment reconciliation, tracking reversed payments, and checking prepayment balances.
When to Use This Report
Section titled “When to Use This Report”- Reconcile payments received over a given period
- Find reversed or failed payments
- Check which payments are allocated to invoices versus held as prepayments
- Review payments by method (direct debit, card, manual, etc.)
Filters
Section titled “Filters”For general guidance on running reports and using filters, see Using Reports.
Date Range
Section titled “Date Range”- On or After / Before:filter by payment date
Reversal Dates
Section titled “Reversal Dates”- Reversed On or After / Before:filter by the date a payment was reversed. Use this to find failed direct debits or chargebacks within a period.
Payment Method
Section titled “Payment Method”Filter by how the payment was made (direct debit, card, bank transfer, etc.).
Reversed / Non-Reversed
Section titled “Reversed / Non-Reversed”Choose whether to show:
- All:both active and reversed payments
- Reversed:only reversed payments
- Non-Reversed:only active payments
Allocation Type
Section titled “Allocation Type”Choose whether to show:
- All:all payments
- Invoice Payment:payments allocated against invoices
- Prepayment:payments held on account as credit
Invoice Date Range
Section titled “Invoice Date Range”- Invoice Date On or After / Before:filter by the date of the invoice the payment is allocated to
Customer Details
Section titled “Customer Details”Filter by customer name, status, and other customer properties. See Using Reports for details.
Output Types
Section titled “Output Types”- On Screen:standard tabular view showing one line per payment
- CSV Output:full data export for spreadsheet analysis
- CSV Output (Accounts):formatted for accounting package import
- Invoice Allocation:shows which invoice each payment is allocated to
- Customer Level:groups payments by customer showing totals
- Customer Level by Type:groups payments by customer and payment type
- Print:print-friendly layout
- Use the Reversed filter to quickly find failed direct debits after a payment run.
- The Invoice Allocation output type is useful for matching payments to specific invoices during reconciliation.
- Filter by Prepayment allocation type to review credit balances held on customer accounts.
Need clear visibility of your payment activity? explore SAFE Billing Platform's payment reporting