Carriers
A carrier is the telecommunications supplier sitting behind your service: the wholesale partner who actually routes the calls, provides the lines, or supplies the SIP trunks you resell. The carrier record tells the platform who that supplier is, what type of service they provide, and how to process the files they send you: CDRs for calls, fixed fee files for line rental and installations, and any product codes that need mapping onto your internal billing codes.
You’ll typically have a small number of carriers set up, each representing one wholesale relationship. For reselling businesses, this might be one big primary carrier plus one or two backups. For larger operators, it could be a handful of carriers covering different geographic or product areas.
Carriers connect to most of the rest of the platform:
- Numbers pick a carrier for calls (Call Carrier) and a carrier for the underlying line (Line Carrier). These can be the same supplier or different ones for split wholesale arrangements.
- Features can be linked to a carrier so wholesale costs flow through alongside retail charges, letting you calculate margin per feature.
- Services use a carrier as their Provider when the service is resold rather than in-house.
- Tariffs can be flagged as carrier-specific, so wholesale rate cards match the right carrier when calculating cost and margin.
- CDR and fixed fee files are attributed to a carrier at import, driving the carrier call type and carrier transaction type mappings that translate wholesale codes into your internal call and transaction types.
The carrier record also controls billing-run timing. Required For Run lists the billing runs that must wait for this carrier’s CDRs before they can start, and CDRs in Arrears tells the platform how many months late the files typically arrive. Together, these settings prevent you from accidentally invoicing before the supplier data has landed.
What this page covers
Section titled “What this page covers”- A full field reference for every field on the carrier record.
- How carrier records connect to numbers, features, services, and tariffs.
- How to delete a carrier when it has no remaining references.
- Signposts to related objects: carrier call types, carrier transaction types, and carrier transactions.
Field Reference
Section titled “Field Reference”The tables below list every field on the carrier record, grouped by the section they appear in on the add/edit form.
Identification
Section titled “Identification”Basic identification fields for the carrier record.
No fields defined for this section.
Carrier Name
Section titled “Carrier Name”The name and basic identification of the telecommunications carrier.
| Field | Description |
|---|---|
| Name | Name of the telecommunications carrier |
Configuration settings that determine how this carrier is used within the system for calls, lines, and billing processes.
| Field | Description |
|---|---|
| Required For Run | Billing runs that require this carrier to be available |
| CDRs in Arrears (Months) | Number of months that CDRs from this carrier typically arrive in arrears |
| Call Carrier | Whether this carrier is used for call services |
| Line Carrier | Whether this carrier is used for line services |
| Feature Carrier | Whether this carrier is used for feature carrier selection |
| Service Carrier | Whether this carrier is used for service provider selection |
Provisioning
Section titled “Provisioning”API configuration settings for automated provisioning and integration with the carrier's systems.
| Field | Description |
|---|---|
| Use Provisioning API |
System Information
Section titled “System Information”| Field | Description |
|---|---|
| Last Modified | Timestamp of the most recent modification to this carrier |
| Created | Timestamp when this carrier was created |
Notes on key fields
Section titled “Notes on key fields”Usage flags
Section titled “Usage flags”Each usage flag controls where the carrier appears in dropdowns across the platform. Call Carrier shows on the Call Carrier dropdown for numbers; Line Carrier on the Line Carrier dropdown; Feature Carrier on the Carrier dropdown for features; and Service Carrier on the Provider dropdown for services.
Required For Run
Section titled “Required For Run”Lists the billing runs that need this carrier’s data before they can start. If a carrier’s CDR files haven’t been loaded, the billing run waits. Set to None if the carrier’s data isn’t needed for billing to proceed.
CDRs in Arrears (Months)
Section titled “CDRs in Arrears (Months)”How many months this carrier’s CDR files typically arrive late. Tells the platform to expect delayed data and handle it correctly during billing.
Use Provisioning API
Section titled “Use Provisioning API”The API connection to use for automated provisioning with this carrier. This is an expert mode field.
When viewing a carrier, the following tabs show related information:
- Numbers:All numbers using this carrier (as call carrier or line carrier)
- Features:Features linked to this carrier
- Updates:Audit trail of changes to this carrier record
- Notes:Notes attached to this carrier
Deleting a Carrier
Section titled “Deleting a Carrier”You can delete a carrier if it has no references elsewhere in the platform. If numbers, features, services, CDR files, call types or transactions still reference this carrier, you need to remove or reassign those links first.
In This Section
Section titled “In This Section”- Carrier Call Types:Map carrier charge band codes to your internal call types
- Carrier Transactions:Handle non-call charges from carriers
- Carrier Transaction Types:Map carrier product codes to your internal transaction types